Shipping & Delivery

Where DXB ships

• Canada: free shipping
• USA: free shipping
• EU: flat $50 shipping
• Middle East: not currently available

Taxes, duties, and customs

Free shipping means DXB covers the shipping charge for Canada and the USA. It does not automatically mean import duties, customs brokerage fees, local taxes, VAT, or other government charges are included.

For orders shipped outside Canada, the customer is responsible for any import duties, taxes, customs charges, or carrier brokerage fees unless checkout or a written DXB confirmation clearly says those charges are included.

Before dispatch

DXB reviews each order before dispatch and sends confirmation images before shipping. This helps confirm the approved piece before it leaves the studio.

Timing

Timing depends on the piece, the finish, and whether engraving or another adjustment is requested. If you need the timing checked before ordering, contact DXB first.

Tracking

Once an order is dispatched, the tracking details are sent by email.